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One Heart ships orders domestically within the United States and internationally.

Please review the information below before placing your order.
 

ORDER PROCESSING

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability.

Please allow additional time during product launches, high-volume periods, holidays, and other periods of increased order volume.
 

PREORDERS

Some One Heart products are available for preorder.

If a product is identified as a PREORDER, the estimated shipping timeline will be displayed on the product page.

Preorder timelines are estimates and are not guaranteed delivery dates.

Production and fulfillment may be affected by circumstances including, but not limited to:

• Manufacturing delays

• Supplier delays

• Shipping delays

• Customs processing

• Port delays

• Holidays

• Carrier delays

• Other circumstances outside of One Heart's control

By purchasing a preorder item, you acknowledge and agree to the estimated timeline displayed at the time of purchase.
 

SHIPPING RATES

Available shipping methods and rates will be displayed during checkout based on the customer's shipping address, order, and applicable shipping options.

International customers may be responsible for additional customs duties, import taxes, brokerage fees, or other charges imposed by their destination country.

These charges are not controlled by One Heart and are the responsibility of the customer unless otherwise stated at checkout.
 

TRACKING

Please allow 7-10 Business Days for processing and shipping! When your order has been shipped, tracking information may be provided to the email address associated with your order.

Please allow time ( 24-48 hours) for tracking information to update after the package has been handed to the carrier.
 

LOST, STOLEN, OR DELIVERED PACKAGES

One Heart is not responsible for packages that are lost, stolen, damaged, misdelivered, or otherwise unavailable after they have been shipped.

If tracking shows that your package has been delivered but you cannot locate it, please first contact the shipping carrier and check with your household, neighbors, building management, or other appropriate locations.

For stolen packages, you may also contact local authorities.
 

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

One Heart is not responsible for orders shipped to an incorrect address provided by the customer.
 

If you realize that you entered an incorrect address, contact us as soon as possible at [info@1heartclothing.com]. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been placed or shipped.
 

INTERNATIONAL ORDERS

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer.

International delivery times may vary significantly depending on the destination country and customs processing.
 

MULTIPLE ITEMS / PREORDERS

If an order contains both in-stock products and preorder products, items may be shipped separately depending on availability and fulfillment circumstances.

Additional shipping charges may apply if separate shipments are required and will be communicated when applicable.

SHIPPING DELAYS

Once an order has been handed over to the shipping carrier, delays caused by the carrier, customs, weather, holidays, or other circumstances outside of One Heart's control are not considered a failure by One Heart to ship the order.

CONTACT

For questions regarding shipping or an order, contact: info@1heartclothing.com
 

Please include your order number when contacting us.

One Heart reserves the right to update this policy when necessary. Any changes will be posted on this page.